By utilizing Cheetah technology, we are able to be a very low cost provider and still make our margin." - John Cochran, President
Industry: Express Delivery and Courier Services
The Situation: Prior to implementing the Cheetah Delivery™ system, JS Logistics of Saint Louis, Missouri, used radio transmissions and phone calls to ensure delivery. The company struggled to provide customers with accurate ETA’s. Expansion was impeded by the need to open local offices and hire more dispatchers in target markets. This made expansion difficult due to curtailed margins.
The Cheetah Solution: JS Logistics spent two years searching for the ideal system before selecting the Cheetah Delivery route optimization and dispatch application.
The Results: JS now efficiently handles twice as much business with half the dispatching staff. The company can inexpensively expand operations to other major markets while increasing margins. Costs are about 20 to 30 percent lower than those of competitors as dispatching is centralized in St. Louis.
“We used to have 10 dispatchers and several coordinators struggling with 3000 deliveries. The system was manual, and drivers would forget what they were supposed to pick up so we had a lot of delivery problems.
"We don't have one one-hundredth of the problems we used to have with our drivers showing up to collect packages and forgetting who they were supposed to pick up for, what they were supposed to pick up, the number of boxes, where they were going. Every time a courier shows up for a pickup now, he has 100 percent of the delivery information he needs to be successful.
"My operations department went from 10 dispatchers to five, and I was able to increase my volume from 3,000 deliveries a day to about 7,000 deliveries. By utilizing Cheetah technology, we are able to be a very low cost provider and still make our margin.”
— John Cochran, President of JS Logistics