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Cheetah Drayage Helping Tropical Shipping Reduce Costs and Improve Customer Service

Westlake Village, CA — Cheetah Software Services, Inc., a leading provider of real-time logistics solutions for delivery, LTL, and private fleet carriers, announced that Tropical Shipping USA, LLC has implemented the SaaS-based Cheetah Drayage system to enhance their ability to provide on-time trucking services to their customers. Tropical Shipping, a containerized cargo carrier with operating facilities in select seaside ports, is utilizing Cheetah Drayage specifically to improve fleet utilization, reduce fuel costs, and increase operating efficiency.

Tropical Shipping, owned by Nicor, Inc. (NYSE:GAS), was founded in 1963 and is one of the leading containerized cargo carriers to The Bahamas and The Caribbean.  From headquarters at the Port of Palm Beach, Florida Tropical currently operates 15 vessels, serves 28 ports and 43 offices and cargo receive locations throughout the United States, Canada, Bahamas, Caribbean, and Puerto Rico. Tropical Shipping employs over 1,000 people worldwide. Reliable, on-time delivery of goods is a key to customer’s business success and one of Tropical’s primary service advantages.  

With Cheetah Drayage, Tropical Shipping is focused on dramatically improving the information it provides to its customers on delivery and pickup status, while improving operating efficiency. The carrier has also incorporated telemetrics for their local South Florida dispatch operations to include GPS tracking of trucks, real-time two-way electronic communication of work orders and updates, real-time ETAs, and proof of service. All of these objectives support their larger project of replacing their legacy inland systems, one of which is no longer supported.

With Cheetah Drayage, Tropical Shipping has implemented automated and optimized routing, dispatch, and customer service. Real-time pickup and delivery status information will be made available to customers via the Tropical Shipping Web site. Dispatchers make decisions more efficiently and dynamically regarding the best drivers to service on-demand pickups. And, routing is conducted via Cheetah’s proprietary set of over 200 constraints, customized for Tropical Shipping’s specific business needs. 

“Cheetah is helping Tropical Shipping’s entire staff, from dispatchers to routers to customer service reps, in addition to end-customer employees, to see not only where a particular container has been, but when it will reach its destination,” said Bobby Darroll, Cheetah’s founder and CEO. “In today’s challenging economy, Cheetah customers are finding the enhanced access to information and improved efficiency and productivity provided by Cheetah solutions to be vital in not just surviving, but thriving.”

“In addition, real-time location and ETA information on driver status allows dispatchers to quickly determine the most efficient routes and update them in real time—significantly reducing the miles driven and the amount of fuel used. This results in dramatic improvements in fleet utilization and efficiency.”

For more information about Cheetah Software Systems, Inc. contact Mark Coppock at mcoppock@cheetah.com.

About Cheetah Software Systems, Inc.:

Cheetah Software Systems provides dynamic, intelligent wireless solutions to automate and optimize delivery route planning, pickup assignment, dispatch, and customer service. Fully scalable and Web-based, Cheetah solutions increase productivity and profitability for carriers of any size with minimal up-front costs. Cheetah’s private fleet and LTL customers utilize GPS-enabled phones and PDAs to schedule, route, and track drivers and shipments. Today, Cheetah streamlines business and home delivery transactions for hundreds of firms across North America. For more information call 888-Cheetah or visit www.cheetah.com.

About Tropical Shipping:

Tropical Shipping, owned by Nicor, Inc. (NYSE:GAS), was founded in 1963 and is one of the leading containerized cargo carriers the USA and Canada to The Bahamas and The Caribbean Tropical currently operates 16 vessels, serves 28 ports and 43 offices and cargo receive locations throughout the United States, Canada, Bahamas, Caribbean, and Puerto Rico.  Tropical Shipping employs over 1,000 people worldwide. For more information call 561.881.3999 or visit www.tropical.com.