Cheetah's supply chain visibility solution automatically recognizes delays and schedule changes, and immediately notifies customers of these changes via email and the Web. Real-time fleet tracking information fed into the Cheetah System by drivers and dispatchers makes it possible to provide customers with up-to-the-minute updates.
The Cheetah Service Desk application provides real-time information about pickups and deliveries, and enables customer service representatives (CSRs) to create, send, and view all messages exchanged with drivers. At the same time, delivery ETA's and proof-of-delivery information are available online for customer access. With precise information at the CSR’s fingertips, call volume diminishes and 99% of calls can be dealt with in seconds.
Cheetah is the only supply chain visibility solution on the market able to simultaneously offer real-time fleet tracking, routing, delivery, and dispatch information to dispatchers, drivers, CSR's, shippers, and customers.
“We were having tremendous problems with tracking reschedules, we would actually miss customers, and the product would not go out on the day it was supposed to. Customers were expecting a delivery, and it wouldn't happen. Cheetah has fixed all of that, enabling us to provide superior customer service while our volume increases.”
— Roy Burke, President of Temco Distribution
“Cheetah has made a huge impact on customer service and gives customera data in real time. Before implementing Cheetah, we would have to call the driver to give the information on where he was and his estimated arrival time. Now, we can look at a screen and see exactly where they are and give accurate information as to time and ETAs. We also enable our customers to access to this information online, which they love.”
— Clete Cordero, Vice President of Business Improvement for Benton Express