Real-time fleet, vehicle, and delivery tracking means getting the right product to the right person at the right time for the lowest possible cost. Via its Software-as-a-Service (SaaS) infrastructure, Cheetah provides a powerful and effective system low up-front costs, immediate implementation, and quick ROI.
Implementing the Cheetah System provides the following time- and cost-saving benefits:
- Pickup, delivery and schedule changes are communicated to dispatcher and customer service reps as they happen. One centralized dispatcher can efficiently handle roughly 100 trucks. By automating the dispatch process and with real-time vehicle, fleet, and delivery tracking, the number of routes is minimized and the number of dispatchers is dramatically reduced. Further efficiencies can be gained by consolidating multiple dispatch centers into one centralized office.
- Drivers receive instant updates via text messages. By automating your business processes, Cheetah typically generates a 10% to 30% reduction in fleet operating costs. Increased route productivity leads to fewer miles driven, fewer vehicles, and higher margins, while fleet and vehicle tracking enables more effective asset management.
- CSR’s can confidently relay accurate information to customers. Customers log onto your website to track pickup and delivery tracking information in real time. Email updates are automatically delivered to customers. With precise information at the CSR’s fingertips, call volume diminishes and 99 percent of calls can be dealt with in seconds.
- Dock & warehouse staff operate on correct loading sequences and make fewer errors, since all information is coordinated and computerized.
“Cheetah has made a huge impact on customer service and gives customers real-time data. Before implementing Cheetah, we would have to call the driver, try and get a driver to give the information on where he was and estimated arrival time. Now we can look at a screen and see exactly where they are and give accurate information as to time and ETAs. We also enable our customers to access to this information on-line, which they love.”
— Clete Cordero, Vice President of Business Improvement for Benton Express