“Gone are calls from unhappy customers because our drivers failed to arrive at their final stop for the day due to delays. Since we know where our trucks are and identify problems well in advance, we can reroute vehicles more efficiently than ever. None of our competitors have such a sophisticated system, so we plan to loudly tell our customers about it. The return on investment and the increase in profitability from Cheetah Delivery has exceeded our expectations.” – Tom Mattingly, Director of Operations, Cort Furniture Rental
Cort Furniture Rental's Washington D.C. branch struggled for years with manual processes. Dispatchers relied on printouts to calculate routes and posted updates on paper copies of each truck's manifest. But with hundreds of thousands of pieces of furniture to pick up and drop off each year, efficiency began to suffer and costs skyrocketed.
"Our overtime hours soared and our fuel costs were way too high," says Tom Mattingly, director of operations at Cort's D.C. headquarters in Capital Heights, Maryland.
The company decided to implement the Cheetah Delivery System by Cheetah Software Systems Inc. of Westlake Village, CA. It offers real-time optimized routing, delivery and dispatch in a package that's currently installed in hundreds of locations around the country.
"By implementing Cheetah Delivery, we have reduced overtime by 27 percent in the first month and cut fuel costs due to having more efficient routes," says Mattingly. "It's great to have our managers managing instead of spending most of their days doing unproductive work or chasing pennies."