The Cheetah System’s web-based solutions allow you to dramatically reduce the number of customer service reps (CSR’s) required to answer customer calls.

The system has built-in programming that recognizes delays and schedule changes, and automatically notifies customers of these changes. Real-time information that is constantly being fed into the system by drivers and dispatch makes it possible to give customers up-to-the-minute updates.

Customers also have the option of logging onto your website to track pickup and delivery status over the web in real time. Your web site information is automatically linked with data from your drivers and dispatch, so it is constantly being updated. With precise information at the CSR’s fingertips, call volume diminishes and 99 percent of calls can be dealt with in seconds.

Cheetah is the only logistics system on the market able to simultaneously offer real-time routing, delivery and dispatch information to dispatchers, drivers, CSR's, shippers and customers.

 “We were having tremendous problems with tracking reschedules and we would actually miss customers and the product would not go out on the day it was supposed to. They were expecting a delivery and it didn't happen. Cheetah has enabled us to provide superior customer service while our volume increases.”

Roy Burke, President of Temco Distribution

“Cheetah has made a huge impact on customer service and gives a customer data in real time. Before implementing Cheetah, we would have to call the driver, try and get a driver to give the information on where he was and estimated arrival time. Now we can look at a screen and see exactly where they are and give accurate information as to time and ETAs. We also enable our customers to access to this information on-line, which they love.”

— Clete Cordero, Vice President of Business Improvement for Benton Express